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I have many bad experiences with other sites that wouldn't give a name or phone number if I had a problem with a order.
When I was setting up my account with you I had a few questions and called. All my questions were answered by a knowledgeable person and if I had any problems they would be taken care of right away. I encourage you to sell this concept to all your future customers. IF YOU CAN'T SPEAK TO A REAL LIVE PERSON (BEWARE)
Once again Thank You and your staff for a great site and support,
Al
FunTimes4U2,
Aurora, OH
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I worked in business to business sales for eight years prior to running my own business, and in all that time I have never dealt with a better company, or better people. True to your pledge, you have always treated us in a "fair and honest manner", and once again I thank you for working with us.
Sincerely,
Rick
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I have purchased and sold Cutting Edge Products for a few years WITHOUT ONE problem. I have not had this experience with any other company I deal with. The best products, the best shipping department, and the best customer service. The only company that I have found trust worthy enough to use as a drop shipper!!!
Cutting Edge - The Name Says it ALL!!!!
Valerie Bonaro, Jacksonville, FL.
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Ray
First I would like to thank you for your assistance in setting up my drop shipping account and handling my first order. If you are not the boss be sure and copy him on this letter. Your professionalism in dealing with customers ensured that the process was both quick and painless. You're getting the graphics disk together in time to include with my order is greatly appreciated.
Black Mountain Security
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"Cutting Edge is top notch."
After reviewing the merchandise line on www.CEPI.biz , exchanging correspondences and ordering from Cutting Edge Products, Inc., I have only the best to say about this company.
The Cutting Edge Staff goes above and beyond all expectations. They are very customer friendly and informative in their communications. Their notifications on orders placed and their shipment notices are very organized and timely. Shipment documentations are structured in a detailed easy-to-read print-out.
The merchandise arrived on time and well packaged. I was very satisfied with the quality of every item. There was no surprises. Everything was exactly as it was pictured and described.
The Cutting Edge has my full respect and admiration. I would not hesitate to refer them to others.
Best Regards Cutting Edge!
Sincerely,
Dianne Morrison
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Hello Cutting Edge Staff,
I have been so pleased with the service we here at Quick187.com have received from Cutting Edge that I just had to write a quick thank you!
Your prices may be some of the lowest around, but that is not the only thing that keeps me coming back. The customer service provided by your staff is second to none!
I'm sure I'm not your only customer that was a tad upset when Tracy left, but Debbi has been doing an exemplary job. She seems to have picked up right where Tracy left off, and I am very pleased with the way she handles my account.
Everyone, and I do mean everyone, at Cutting edge is top notch (Debbi, Renee, Mike, Ray, Jimmy, hope I didn't forget anyone). You have always made me feel like I'm your #1 most important client.
Ok, I said a "quick thank you," so I'm going to close this by saying one more thing. If you want to be treated like a VIP client, regardless of order size or frequency, then Cutting Edge is the place to do business.
Thank you for your time,
Shawn Murphy
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I have been working with Cutting Edge for about 2 years and I feel that Cutting Edge is a VERY well run Business. Their products are superb, as well as their order processing. Their tech support as well as their customer support is terrific...The service at Cutting Edge can be summed up in one word "Excellent".
Maureen Howarth...A very satisified customer
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"I have truly enjoyed my business relationship with Cutting Edge Products Inc. They have been my supplier and drop shipper for over a year now and have proven to be a reliable company with excellent customer service." Good luck with the new website. I'll be looking forward to it! Bye the way, thanks for the quick reply and thanks for your excellent customer service. I really enjoy doing business with you guys- all of you are very cool.
Aaron De La Garza
SkyWay Products
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Mike,
Just wanted to drop you a note to say thanks for the polite, prompt service you provide. If only all the people I did business with were as professional and caring as all of you are. I appreciate the fact that you always ship my orders so quickly, and I really like getting the product updates.
Thanks again for a job well done, and I hope all of you have a blessed Thanksgiving.
Sincerely,
Kimberly Freeman
Impact Training
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Dear Mr. Gilbarte:
Thank you very much for your kind attention! I have your web site back up. Your web site is outstanding and the products are great. The best thing is your staff --- always helpful and quick to respond. I have a new small kids' produc ts website and from the companies I am dealing with, I always get the best service from Cutting Edge Products, Inc. Because I am new, I haven't placed many orders yet, but the site is catching on and I hope to give you more business in the future.
Sandra Fritz
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Thank you so much for everything... I do appreciate your quick response for my customers sake... I have been very very happy working with your company so far... and look forward to a prosperous future for us both!
Thank you
Tressa Barnett
www.TressasVillage.com
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I recently started working with Cutting Edge Products and they are GREAT. It was so nice to talk to a real person when I called for a question. They went above and beyond to help me with my question. What a great group of people. I hope to do buisness with Cutting Edge Products for a long time.
Michael Cupp
MBC Security.
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Ray,
We have been successfully retailing safety and security products for over 10 years. We have learned the value of working with a few reliable drop ship distributors.
Studies have shown that fast delivery is the number one criteria for evaluating good online shopping experience.
Nothing is worse than a customer placing an order and the distributor fails to ship it immediately. The calls, the emails, credit card disputes… It is never good business when we have to explain why an order is not delivered on time.
Cutting Edge Products is simple unsurpassed for fast, reliable order processing & shipping. Everyone at your organization should be commended and applauded.
So often, as a retailer, we never hear positive feedback from the thousands of satisfied customers that have ordered from us. That's ok. But I want you to know we appreciate the rock solid support and amazing service you and your staff have provided our business.
If anyone is considering starting a business in safety or security products, they would be NUTS not to sign up with Cutting Edge Products.
Should anyone ever doubt your credentials, please have them call me personally.
Thomas Franks, President
Safety and Security Center
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I have been dealing with Cutting Edge Products now for several years. All I can say is that it does not get any better than these guys! I use them to Dropship Security items for me and in my books they are tops. They are number one in customer service which is real important to me. They are on top of things and get my items shipped to my customers super fast. If for any reason they a problem should arise, one phone call fixes it. They know what items I sell and take my account personally, and let me know when a new item comes in that they think I should market. Always a warm greeting when we meet face to face at trade shows- like my best friends! In my type of business it's real important to know that you have a vendor you can count on- These guys are Great- Thanks again for another successful year!
Andy Plaks
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I just wanted to thank Cutting Edge Products for the GREAT service you offer! I started selling your products towards the end of 2005, and I am looking forward to a VERY SUCCESSFUL 2006! To be able to call and ACTUALLY talk to someone, really sets your company ABOVE the rest. Looking forward to doing TONS of business in 2006-
Coleman Dumas
Safe World Security.com
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I would like to take a moment to compliment you on both the quality
and variety of your products, and the excellent, courteous service we
receive from your staff. I don't know everyone working there, but Mike, Joe, J.C. and Debbi come instantly to mind. They are always conscientious about calling back to notify us of "out of stocks", "back in stocks", possible shortages, and other information that helps us run our business efficiently.
It is rare to receive such good service, and it is appreciated.
We now purchase a lot of products from you and our orders continue to increase. With the volume of products we buy from you now, we would
expect to receive good service, but what makes your company stand out is that we have received the same high level of service from day one.
Thanks,
Rick
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Dear JC
I appreciate your cooperation very much, and suggest that more people on the internet are as respectful and responsive as the company you are employed by. You are very lucky to be employed by that company.
Again, Thank you.
Elliot Polach
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Being brand new, and just having placed my 2nd order, I must say I am very pleased with your customer service. Your staff helped me with the questions I had about getting signed up as a drop shipping account, and a problem I had with the website (which turned out to be my lack of computer skills!). I am looking forward to doing alot of business with CEP in the very near future. Keep up the good work.
Thank you,
Ed Borgen
President - Vision Sales
Santa Clarita, CA
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I use your streetwise pepper spray and have found it is as hot as FOX labs even though it costs only a third of the price !! It is an excellent product. I test ALL pepper sprays on myself (simple test method spray in corner and walk into cloud) and believe me, with BOTH sprays you will not be able to open your eyes to find anything :-))) Best regards to you and your team , and keep producing great products
ROY BURKE
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I, Rick Bowlby, have been affiliated with Cutting Edge Products now for
about 4 months. I do know how to operate a computer but there are
some things I still need help with. Also, as to my Website and its
operation and performance I needed a little help. Charge cards were
another of my weakness. I just want to tell everyone and anyone
who decides to try this type of marketing with Cutting Edge Products
that they can rest assure they will get all the regular help along with
technical help they need. Everyone has been helpful and fast with
the help. It's a good place to do business .
Rick Bowlby
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Thanks very much for getting my battery order out when you did. That is service! It is a pleasure doing business with Cutting Edge. The staff is very helpful and courteous.
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I've been dealing with you guys for a couple of years now placing orders weekly. I've managed shipping and receiving operations at various companies in the past, and you guys are as good as it gets. My orders are shipped the next day 95 percent of the time, packed well, and show up at my door like clockwork. I just wish that some of my other suppliers were as dependable and reliable as your company. You have a great team of people with you there.
Eric Ferro
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I've been dealing with you for about 3 months now, and having nothing but praise for the smooth ordering and shipping process. Never a glitch in the process !
John
Security Cameras Plus
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We are very excited to get this new website going. I put your dummy cameras on my original website last Friday and have already done about $2000 in sales in only 6 days. I can't wait to get the turnkey website up so we can have all your products online. I have been selling other products online for about 6 years now and these have had the best start compared to everything else. I would like to compliment your company on the speed in which they ship orders. You don't find many companies shipping same day, or next day at the latest anymore. Your customer service is also second to none. I guess that's why your company has been around for so long and most other wholesale/drop ship, or so-called wholesale/drop ship suppliers are a joke. In the past 6 years, I have come across some really bad companies. It's a surprise, yet very refreshing when I actually find one that is worth having a business relationship with. I look forward to many successful years working with your company.
Chris Hughes
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